det177's Privacy Policy

1 What Information We Collect

We collect various types of information to register and manage your det177 account. This information falls into two main categories — information you provide and information collected automatically.

1.1 Personal Information You Provide

When you register with det177 or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and postal code
• Identity verification documents (where applicable)
• Payment method details (bKash, Nagad, Rocket account numbers)
• Records of communication with our support team

1.2 Automatically Collected Information

While you use our platform, we automatically collect the following information:

• IP address and device identification details
• Browser type and operating system information
• Activity logs on the platform (login times, gaming history, transaction details)
• Information collected through cookies and similar tracking technologies
• Referrer URLs and navigation patterns

1.3 Identity Verification (KYC) Information

To ensure security and prevent financial fraud, we may in certain circumstances request additional documents for identity verification, such as a copy of your national ID, passport, or driving licence.

2 Purpose of Using Your Information

det177 uses the information collected for the following purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Ensuring deposits and withdrawals are processed
• Providing gaming services and promotional offers
• Providing 24/7 customer service and support

2.2 Security and Fraud Prevention

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring the security of your account
• Preventing unauthorised access
• Ensuring responsible gaming practices are upheld

2.3 Communication and Notifications

• Sending important account updates and notifications
• Informing you about relevant promotions and bonus offers
• Notifying you of changes to policies

2.4 Service Improvement

• Analysing and improving user experience
• Identifying and resolving technical issues on the platform
• Planning new features and services

3 Cookie Policy

det177 uses cookies and similar technologies to improve your browsing experience and maintain the functionality of the platform. Cookies are small text files stored on your device.

3.1 Types of Cookies We Use

• Essential Cookies: Essential for the platform to function correctly. Without these, logging in and completing transactions will not be possible.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse usage patterns on the platform.
• Security Cookies: Help with account security and fraud prevention.

3.2 Cookie Controls

You have the option to control or decline cookies by changing your browser settings. However, disabling essential cookies may affect some core functionality of the platform.

4 Information Sharing and Disclosure

det177 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who assist us with payment processing, technical support, and customer service on our behalf. Only the necessary information is shared with these partners, and they are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed as required to meet legal obligations, comply with court orders, or assist government authorities with investigations. Such disclosures will always be carried out in accordance with applicable law.

4.3 Financial Transaction Verification

Necessary information is shared with payment processors such as bKash, Nagad, and Rocket to verify and complete transactions. This information is used solely for the relevant transaction.

4.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

5 Data Security Measures

det177 takes industry-standard technical and organisational measures to ensure the security of your information.

5.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption. All data transmitted between your browser and our servers is encrypted, making it difficult for third parties to intercept.

5.2 Secure Server Infrastructure

Our servers are operated in secure data centres with both physical and digital security measures in place. Regular security audits and penetration testing are conducted.

5.3 Access Controls

Only authorised personnel may access your personal information, and only when required for their work. All data access is logged and reviewed regularly.

5.4 Response to Security Breaches

In the event of a security breach, we will conduct a prompt investigation and notify affected users in a timely manner. Necessary steps will be taken to minimise harm and prevent recurrence in the future.

6 Data Retention Period

det177 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All information is retained while your account remains active.
• Closed Accounts: Even after an account is closed, financial transaction and KYC information may be retained for the legally prescribed period.
• Support Records: Customer service communication history is retained for a limited period.
• Banned Accounts: Information relating to accounts closed due to fraud or policy violations may be retained for an extended period.

Once the designated period has passed, information is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You have the right to know what information we have collected about you. You can contact our support team to request details of the information we hold.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. We will make the necessary changes promptly after verification.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can contact the support team at any time to unsubscribe.

8 Children's Privacy

det177 is a platform operated for users aged 21 and above only. We do not knowingly collect any personal information from minors.

9 Third-Party Links and Services

Our platform may have integrations with third-party services such as game providers or payment processors. These third-party services have their own privacy policies that are separate from det177's policy.

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe are independent entities and follow their own data policies. We are not responsible for their privacy practices, so we recommend reviewing the relevant third-party policies.

10 International Data Transfers

Our servers and service providers may be located in various countries. As a result, your information may be transferred to and stored outside Bangladesh. In such cases, we ensure that the transferred information is processed while maintaining the security standards described in this Policy.

11 Policy Changes

det177 reserves the right to update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email
• Display a notice on the platform

Continuing to use the service after a change is made will be considered as your agreement to the revised policy. If you do not agree with the changes, please stop using the service and contact us.

12 Responsible Gaming and Data Protection

We believe that responsible gaming and personal data protection are closely linked. Our platform monitors users' gaming habits and, where needed, helps them set healthy gaming limits.

To learn more about responsible gaming, visit our Responsible Gaming page.